You are required to return all keys, permits, and other items received with the property when you moved in at the check-out appointment. If you are unable to attend the check-out please ensure you leave all keys, permits, and other items on the kitchen counter BEFORE the check out appointment. DO NOT return them to our office. Any missing keys or keys not returned at the checkout appointment will be charged at a minimum of £10 per key for Yale style keys and £15 for chub style keys, and may cost more or in some cases locks may need to be changed at the tenants’ expense, so we highly recommend returning all of the keys we have given you over the tenancy, during the checkout appointment.