Your Landlord is responsible for:

  • Keeping the exterior of the building (e.g. roof, walls, doors, windows, paths) in good repair [although this could be the responsibility of a block management company] (unless caused by your misuse or misuse by your guests).
  • Keeping the interior of the building (e.g. ceilings, doors, floors) in good repair (unless caused by your misuse or misuse by your guests).
  • Ensuring the supplies of gas, water and electricity are in good working order (unless caused by your misuse or misuse by your guests).
  • Maintaining the kitchen and bathroom equipment and drainage (unless caused by your misuse or misuse by your guests).
  • Maintaining the shared areas like entrances and stairways [although this could be the responsibility of a block management company] (unless caused by your misuse or misuse by your guests).


You are responsible for:

  • Treat your home with lots love and care. Remember that you will be charged for repairs/damage that does not count as fair wear and tear.
  • Deal with all repairs you are responsible for urgently and report repair problems that your landlord is responsible for to us as soon as possible (click here to find out how). You will be charged where there is increased damage to the property as a consequence of your failure to report repair problems quickly.
  • Replace minor items like tap washers, light bulbs, toilet seats, shower heads and hoses.
  • Search our helpful support articles about the issue you have and follow the guidance before reporting the matter to us - https://letme.freshdesk.com/support/solutions/.
  • For further guidance see the below table outlining who is responsible for the most common issues.




WHO IS RESPONSIBLE

ISSUE
LANDLORD
TENANT
EXCEPTIONS
Accidental/malicious damage

x

Smoke and CO detector Batteries

x
Except in communal areas
Bath panels & shower doors

x

Blockage to sinks, baths & hand basins

x

Blocked toilets
x

Unless tenant (or their guest) has caused blockage through misuse (for example flushing too much toilet paper or putting other items in the toilet)
Chimney Sweeping

x

Communal areas to flats
x

The block management company is responsible for repairs in these situations
Condensation and mould

x
Unless due to a building fault - click here for more information
Damage due to forced entry by police

x

Decorating - internal and external

x
Where the tenant has been given authority to decorate
Draught excluders, curtains, blinds, lampshades, etc.

x

Electrical wiring and fixtures
x

Unless tenant (or their guest) has caused damage or misused the installation
Fences and exterior walls
x

Unless tenant (or their guest) has caused damage
Lawn, gardening, trees, and bushes

x

Gas central heating / fixed electric heating
x

Click here to find out more about your maintenance responsibilities. Unless tenant (or their guest) has caused damage or misused the installation
Windows & Glazing - crime number required
x

Unless tenant (or their guest) has caused damage or misused the installation
Guttering, downpipes, external drainage
x

Unless tenant (or their guest) has caused damage or misused the installation
Coat rails, hooks, etc.

x

Hot water cylinder Jackets

x

Light bulbs, tubes and starters

x

Locks to doors & windows
x

Unless tenant (or their guest) has caused damage or misused the installation
Lost/broken keys

x

Kitchen units, large appliances supplied by landlord
x

Unless tenant (or their guest) has caused damage or misused the installation
Pest control

x
Unless due to a repair failure
Plaster
x

Except for minor cracks/defects, unless tenant (or their guest) has caused the damage
Plugs and chains to sinks, baths and wash hand basins

x

Plumbing
x

Unless tenant (or their guest) has caused damage or misused the installation
Shower heads and hoses

x

Taps leaking

x

Tenants own fixtures & fittings

x

Toilet pans & cisterns
x

Unless tenant (or their guest) has caused damage or misused the installation
Toilet seats

x

TV aerials or satellite dishes

x
Except for communal aerials