Repairs / Maintenance / Requests

How do I report a repair or make a request?
During your tenancy, there might be an issue at the property that needs attention or you may wish to ask for permission to do something yourself (such as wa...
Mon, 6 Nov, 2017 at 4:02 PM
Can I fix my heating or hot water issues myself?
There are some tasks that tenants are responsible for carrying out throughout their tenancy to maintain the heating and hot water appliances correctly. ...
Wed, 13 Dec, 2017 at 5:30 PM
Can I fix my dishwasher myself?
Yes, most of the time you can fix issues with your dishwasher yourself, without having to contact us. Firstly, make sure that your dishwasher is clean a...
Tue, 2 Jan, 2018 at 3:49 PM
Should I unblock the drain myself?
Yes, you normally can, and as a tenant, it is your responsibility to do so. REGULAR MAINTENANCE (Tenants' Responsibilities): In Hertfordshire, ...
Mon, 6 Nov, 2017 at 4:01 PM
Can I unblock the toilet myself?
Yes, you should be able to unblock your toilet without too much effort. To do so, you will need a ball-shaped plunger and a pair of rubber gloves If you k...
Mon, 6 Nov, 2017 at 3:42 PM
How do I maintain or fix the kitchen appliances?
It is the tenant's responsibility to look after any appliances belonging to the property,  and that includes general maintenance, such as the cleaning ...
Tue, 2 Jan, 2018 at 3:56 PM
What are my repairs/maintenance responsibilities as a Tenant?
Your Landlord is responsible for: Keeping the exterior of the building (e.g. roof, walls, doors, windows, paths) in good repair [although this could be t...
Thu, 16 Nov, 2017 at 3:26 PM
Change furniture within a property
Firstly you would need to put through a request through our website stating which furniture you would like to swap. We will then take this to the Landlord f...
Tue, 21 Nov, 2017 at 3:10 PM
Can I fix my electrical problems myself?
Firstly, electricity is extremely dangerous, so please do not fiddle with the electrical installation in your property. Even if you are a trained electricia...
Fri, 8 Dec, 2017 at 7:23 PM
How can I tell is my air vents (or "boost" button) are working?
The boost buttons and ventilation systems in modern properties are often misunderstood (especially by new tenants who have just moved in).  These system...
Thu, 18 Jan, 2018 at 7:23 PM